General Information

How to invite a new user to my account?
In order to invite a new User to access your social profile, you need to be subscribed to either our new PRO or ADVANCED plans. Upgrade HERE! Click o...
Fri, 24 Nov, 2017 at 4:46 PM
What are the different roles in the Users section?
Admin alone can control billing information and payment.  This means they are responsible for purchasing new social profiles, users, competitors and hashta...
Thu, 26 Oct, 2017 at 3:07 PM
How many Users can I invite?
Under our PRO plan, you can invite 1 additional user.  For the ADVANCED you can invite 2 additional users included in their plan. Only the Admin can In...
Thu, 26 Oct, 2017 at 3:06 PM
What can an Admin do?
The Admin can: Add and remove social profiles Add, remove or modify Users’ rights Modify all the platform options, billing information, an...
Tue, 12 Dec, 2017 at 1:56 PM
What can a Manager do?
Managers can add or remove social profiles, hashtags and competitors, feeds, and users on the team and have access to every social profile by default. Howev...
Thu, 26 Oct, 2017 at 3:06 PM
What can the Team members do?
Team members can use any of the remaining features and functionality, for the social profiles/competitors/hashtags/feeds that are set up for them. They ...
Thu, 26 Oct, 2017 at 11:54 AM
How to remove a User from accessing my social profile?
In order to change the rights of a User, you need to be a Manager or Admin and follow these steps: Click on the cog icon in the top right corner of a...
Thu, 26 Oct, 2017 at 3:07 PM
How to invite multiple users at a time?
In order to invite multiple Users at a time, you need to: Click on the cog icon in the top right corner of any page Click on the “Users & Roles” se...
Thu, 26 Oct, 2017 at 3:07 PM
Why can't I add a team member on Starter plan?
The Starter plan doesn't give you access to the multi-user option under a Team. If you would like to upgrade to be able to add several team members to...
Mon, 11 Dec, 2017 at 3:17 PM